Hosted Solutions

Hosted PBX is a private branch exchange (PBX) delivered as a hosted service. It’s also known as a Virtual PBX and the advantages companies that use it experience are the elimination of installation, operation and maintenance costs of their VoIP PBX as their VoIP service provider hosts their PBX for them.

Features of Hosted Solutions

Standard Intel Server Hardware | Scalable up to 1 000 concurrent Agents | Full or partial redundancy (Eg: Disk drives, servers, switches, Telco) | Call Centre Management Software (I.E. Queue metrics,) | Automated dialer solution (I.E. Wombat) | Call Recording and retrieval | Interface to VoIP Telecommunications provider.

Hosted PBX is a private branch exchange (PBX) delivered as a hosted service. It’s also known as a Virtual PBX and the advantages companies that use it experience are the elimination of installation, operation and maintenance costs of their VoIP PBX as their VoIP service provider hosts their PBX for them

Benefits of Hosted Solutions

Integration of PBX and Client applications | Custom development of Application Programming Interface (API) as per customer requirements | Dialer list management | Provide unique application interfacing (EG: fax handling) | Develop complex interactive voice response (IVR) (EG: data validation) | Cost of ownership dramatically less than proprietary systems | Pro-active monitoring of server/s | Simple to manage via web based graphical user interface | Potential saving of typically up to 25% on telephone call costs | affordable off balance sheet lease options | Client does not continue paying for more than 5 years depending on lease option selected.

Remote Extensions | Voicemail | Fax Support | Voicemail to Email | IVR Menu System | Ring Groups | Call Queues | Conference Rooms | Follow-Me | Time-Based Routing | Advanced Dialling Rules | Paging and Intercom | Web Access to Voicemail | Voicemail to Email |Follow-Me | Time-Based Routing| Advanced Dialling Rules | Music-On-Hold | Paging and Intercom | Interactive Voice Response | Admin Status Screen | Package Manager (for easy updates) | Music-On-Hold